We’ve always believed in the training and support we offer to our Franchise Partners – and now that belief has been verified again.

The Best Franchise Awards has awarded us ‘5-Star Franchisee Satisfaction’ for 2021 – alongside only four other UK franchises.

The award measures franchisee satisfaction levels across:

  • Training and support
  • The franchise system
  • Culture and relationships
  • Leadership
  • Overall satisfaction

Our Franchise Partners completed the confidential survey from WorkBuzz, meaning the award results directly from their feedback on how we support them and help them to grow their property businesses.

Here are just some of the comments from the survey:

Training and support

‘The support was especially outstanding throughout the pandemic where it was really needed.’

Franchise system

‘Platinum helps us to improve our business in all aspects from marketing to keeping us up-to-date with legislation, etc, keeping us ahead of the competition.’

Culture and relationships

‘Platinum are always willing and open to discussion regarding ideas, practices and operations.’


‘All Franchise Partners are encouraged to put their individual personality into their refurbishments and running their businesses – but with best practices regularly shared with the community.’

Values and rewards

‘At the end of the franchise period, you can choose to leave if you wish to. But by far the most popular choice is to stay with the franchise as an alumni. That tells you all you need to know.’


‘Platinum is so much more than a franchise. It’s my business with the leverage of support and benefits that you get being part of a wider network.’

General satisfaction and best things about Platinum

‘It’s your business. You can run it exactly how you wish, but head office is there to support you. At the end of the franchise period, you own the assets.’

Find out more

If you’re interested in finding out more about how we help our Franchise Partners achieve financial and lifestyle freedom, book your place on a Discovery Webinar now.